Automations and Operations Specialist
04/2025 – presenteCustomSolutions · Remote
- Delivered AI-assisted automations from discovery through production: scoped needs with operations stakeholders, built solutions in Claude and Cursor, and documented runbooks teammates could run without me in the loop.
- Built no-code Notion automations for an IT deployment pipeline and helpdesk intake (triage, assignment rollups, requester visibility), replacing manual coordination with repeatable workflows.
- Integrated systems with event-driven webhooks and REST APIs so workflow changes reached reporting in near real time instead of waiting on a lagging scheduled sync.
- Maintained living architecture docs and sandbox prompts for workspace redesign, including MCP-based schema discovery so automation design reflected live system data.
- Partnered with engineering, IT, and leadership to find bottlenecks, capture decisions, and simplify a multi-database operations workspace.